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Terms and Conditions for Your casholotcasino Account

These terms set out what you agree to when you open an account with us, fund it via PayPal, Venmo, or Play+, and access our lobby — where availability depends on state law and eligible states.

State-by-state eligibility appliesPayPal, Venmo, Play+ coveredAccount-holder age verification requiredTerms updated with notice to youContact support for any questions
casholotcasino Terms and Conditions for Your casholotcasino Account
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

These terms are not just a legal formality — they define what we owe you and what you agree to in return. We keep your account data and payment information secured, and we do not share your PayPal, Venmo, or Play+ transaction details with third parties outside of what is required by applicable state law or our payment processors. Here is how the key areas work in practice.

Data Retention

We retain account and transaction records for the period required by applicable law. You can request a summary of your account data by contacting support through the in-app message thread.

Cookie Policy

We use cookies to keep your session active across devices — so switching from your phone to desktop mid-session does not log you out or lose your place in the lobby.

Account Security

We use SSL encryption and require identity verification before processing any withdrawal. If you notice unusual account activity, contact support immediately so we can freeze the account while we investigate.

Requesting Changes

To update personal details tied to your account — name, email, linked payment method — submit a request through live chat or email with supporting documentation. We process these in line with our verification policy.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a specific clause is unclear or you believe something in these terms has been applied incorrectly to your account, contact us directly. We handle terms-related questions through live chat, email, and our account messaging system. Our team can pull your account record, check the transaction or event in question, and give you a documented response — not a generic form letter.

Live Chat Start a chat session from your account dashboard. A support agent can walk through any clause with you and flag it for review if needed.
Email Support Send your question or dispute to our support address on the contact page. Include your account ID and the specific section of the terms you are asking about.
Account Messaging Log in on mobile or desktop and use the in-app message thread. Responses are tied to your account record so nothing gets lost between sessions.

Common Questions About Our Terms

These are the questions we hear most often when people are working through the terms. If yours is not here, live chat is the fastest way to get a direct answer tied to your specific account situation.

Yes. Access and eligibility depend on state law, and certain clauses — particularly around what games and bet types are available — will reflect what is permitted in your state.

You can request account closure at any time through live chat or email. Any remaining balance subject to our withdrawal verification steps will be processed before the account is closed.

If your account is suspended pending a review, your wallet balance is held during that period. Once the review is resolved, eligible funds are returned to your original payment method.

We send notice to your registered email address before changes take effect. Logging into your account after the notice period and continuing to use it counts as acceptance of the revised terms.

Open a dispute through our support email or in-app messaging. Include your account ID and the relevant transaction or event details, and we will provide a written response referencing the applicable clause.

The core account terms are the same, but each payment method has its own processing rules. Play+ prepaid card terms, for example, include card-loading conditions that are disclosed at the payment step.
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Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.